Tenant Advisors: Exciting opportunity available to help the housing regulator make housing better for all

Posted: 12th January 2022

The Scottish Housing Regulator (SHR) is recruiting Tenant Advisors. This is an exciting opportunity for tenants  to assist with the Regulator’s work and bring a tenant perspective to its scrutiny of landlords’ services.

The SHR is the independent regulator of registered socials landlords (RSLs) and local authority housing services in Scotland, working to safeguard and promote the interests of tenants, people who are homeless, and others who use social housing services.

The SHR will appoint 12 independent volunteer Tenant Advisors and is inviting applications from tenants now.

Individuals from all walks of life are encouraged to apply for this voluntary position and be instrumental in informing the future of social housing services in Scotland.

Tenant Advisors are tenants of either social landlords such as Hillcrest Homes, or local authorities who volunteer to participate in regulation work. They support the Regulator by:

  • Testing landlord services by acting as mystery shoppers, assessing information and materials produced by landlords for their tenants.
  • Reviewing SHR draft publications and website facilities, and helping the SHR to make sure material is both accessible and user friendly for tenants.
  • Asking other service users for their views when the SHR assess the quality of service provided by social landlords to give the SHR a direct, user perspective to add to other regulatory evidence.

Experts in housing, community development, and engagement practice, the Tenants Information Service (TIS), will work in partnership and support the Regulator in our recruitment of Tenant Advisors.

Applicants do not need any formal qualifications, training, or experience to become a Tenant Advisor, and will receive ongoing support.

If this voluntary position interests you and you would like to be considered for selection as a Tenant Advisor, please click here to download an information pack and application form. For further information, email info@tis.org.uk or call 0141 248 1242.

The closing date for applications is 10:00am on Monday 14th February 2022, and appointments will commence on Friday 1st April 2022 for a term of 3-years.

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