Reporting a repair to your home: changes taking place from April 1st

Posted: 6th March 2019

To help improve our repairs service we will be changing the number of categories we have for reported repairs from three (emergency repair – 4 hours, urgent repair – three working days, and routine repair – 10 working days) down to two categories. The categories will now simply be emergency – 4 hours, or non-emergency – 10 working days. Repairs that fall under the Right to Repair categories will not be affected.

As we operate an appointment system for the majority of our repairs, this change will have very little impact to the timescale for completing your repair and you will continue to be offered the earliest appointment available.

This change will come into effect from 1st April 2019 and adheres to the Scottish Housing Regulator’s repairs categories, which are emergency and non-emergency.

If you would like further information about our repairs service please click here, or if  you have any questions about this change please contact us on 0300 123 2640 or e-mail us at

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