Use of personal information

How we use your personal information

Hillcrest is committed to protecting your personal information. Hillcrest is made up of Hillcrest Homes, Hillcrest Futures, Hillcrest Enterprises and Hillcrest Maintenance.

Each member of the organisation is a data controller for the purposes of the Data Protection legislation and is registered as a data controller with the Information Commissioner’s Office (ICO).

This notice provides some general information in regards to how the organisation processes personal data. Further information specific to the different companies will be provided at the point they collect your information.

Specific information for tenants of Hillcrest Homes can be found here.


How we hold your personal information

We receive information directly from you and from partner organisations which is held both electronically and on paper.


How we safeguard your information

We maintain physical, electronic and procedural security measures to ensure that your personal information is treated responsibly, to protect your information from access by unauthorised persons and to protect against unlawful processing, accidental loss, damage and destruction.


How long we will keep your information

We will only keep your personal data for as long as is deemed necessary and will keep it in line with our retention schedules. The relevant sections of our retention schedules can be found within our Resources section.


Your rights

Under the General Data Protection Regulation you have the following rights in relation to the use of your personal data:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • rights in relation to automated decision making and profiling.

Some of these rights will not apply in all circumstances and some may not relate to the processing carried out by Hillcrest. For further information on your rights, please see the following page on the ICO’s website:


How you can access your information

If you wish to request access to your personal data, please email or write to:

Information Governance Adviser
1 Explorer Road

For further information please see the ICO’s guidance on requesting your personal information available on their website (



Where relevant, signage will be in place to advise that CCTV is in use. This will generally be for public safety and/or for the prevention and detection of crime.


Lodging a complaint

If you are unhappy with the way that Hillcrest has handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. To lodge a complaint, please see the ICO’s website (