How we use your personal information
Hillcrest is committed to protecting your personal information. Hillcrest is made up of Hillcrest Homes, Hillcrest Futures, Hillcrest Enterprises and Hillcrest Maintenance.
Each member of the organisation is a data controller for the purposes of the Data Protection legislation and is registered as a data controller with the Information Commissioner’s Office (ICO).
Please see the bottom of this page for general information that relates all individuals. Further information specific to you will be provided at the point we collect information from you.
Specific information for tenants of Hillcrest Homes can be found here.
Please see the sections below for specific information relating to the processing of complaints, insurance claims and MP/MSP/Councillor Enquiries.
Information relating to the processing of complaints
Any information you provide will be used for the purpose of investigating and responding to your complaint. This may also include the details of any other individuals referred to in the complaint. This information is necessary in order to fulfil legal obligations we have as a registered social landlord and a support provider. Where not under a legal obligation, it is in our legitimate interests to investigate and respond to complaints. This information may be shared with external regulators such as the Scottish Public Services Ombudsman and the Care Inspectorate if the complaint is reported to them.
Information relating to the processing of insurance claims
Any information you provide will be used for the purpose of processing insurance claims. This information is necessary in order to fulfil legal obligations we have as an employer. Additionally, it is in our legitimate interests to protect our assets so it is necessary for us to process insurance claims to protect these interests. This information may be shared with our insurance broker, insurance companies, solicitors and loss adjusters.
Information relating to the processing of MP/MSP/Councillor enquiries
Any information provided by your representative will be used for the purpose of responding to their enquiry. It is in our legitimate interests to respond to issues raised by MPs, MSPs and Councillors on behalf of their constituents. Where you have given a representative consent to raise an issue on your behalf, we will share information with your representative.
How we hold your personal information
We receive information directly from you and from partner organisations which is held both electronically and on paper.
How we safeguard your information
We maintain physical, electronic and procedural security measures to ensure that your personal information is treated responsibly, to protect your information from access by unauthorised persons and to protect against unlawful processing, accidental loss, damage and destruction.
How long we will keep your information
We will only keep your personal data for as long as is deemed necessary and will keep it in line with our retention schedules. Our full retention schedules are published on our website and can be found through our Guide to Information.
Under the General Data Protection Regulation you have the following rights in relation to the use of your personal data:
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- rights in relation to automated decision making and profiling.
Some of these rights will not apply in all circumstances and some may not relate to the processing carried out by Hillcrest. For further information on your rights, please see the following page on the ICO’s website: https://ico.org.uk/your-data-matters/
How you can access your information
If you wish to request access to your personal data, please email email@example.com or write to:
Information Governance Adviser
1 Explorer Road
For further information please see the ICO’s guidance on requesting your personal information available on their website (https://ico.org.uk/your-data-matters/your-right-to-get-copies-of-your-data/).
Where relevant, signage will be in place to advise that CCTV is in use. This will generally be for public safety and/or for the prevention and detection of crime.
Lodging a complaint
If you are unhappy with the way that Hillcrest has handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. To lodge a complaint, please see the ICO’s website (https://ico.org.uk/make-a-complaint/).
Data Protection Officer
The Information Governance Adviser has been appointed as the Data Protection Officer for each company within Hillcrest. To contact the Data Protection Officer, please email firstname.lastname@example.org or write to:
Information Governance Adviser
1 Explorer Road