Report a repair

Online

Log into our secure Tenant Login area to report a repair online.

By phone – 08000 324 888

Call the number above during office hours to report a repair.

Outwith office hours – only use this number to report emergency repairs which cannot wait until the next working day.

Generally an emergency repair is one that is necessary to prevent serious damage to the building, immediate danger to health, risk to safety, or risk of serious loss or damage e.g. fire, flood, gas leak, break-in.

All repairs are carried out by our maintenance team and other approved contractors.

We continuously monitor our contractors to ensure they provide a prompt, high quality and value for money service.

Our categories and response times are:

Emergency repairs
Examples: fire/flood/gas leak/break-in
Timescale: 4 hours

Urgent repairs
Examples: roof leaks/faulty locks/electrical repairs/plumbing repairs/security measures
Timescale: 3 working days

Routine repairs
Examples:
external repairs/internal joinery works/plasterwork/building work/roof repairs
Timescale: 10 working days