Energy advice

Due to rising energy prices, you might find it hard to heat your home properly.

HEAT can help!

Hillcrest Energy Advice Team (HEAT) offers a free energy advice service that can help with:

Heating & hot water systems
Find out how to use systems efficiently, use your heating system programmer, and get assistance with faulty heating systems.

Reducing the cost of fuel
Get help to switch supplier, tariff and/or change payment methods. We can provide information on Warm Home discounts and Winter Fuel allowances.

Debt management
We can advise you on fuel debt, budgeting and we can liase with fuel suppliers on your behalf.

Dampness and condensation
We can advise you on moisture control in the home.

Reduce household energy consumption
We can give you hints and tips on saving energy in your home and advise you on local grants and advice initiatives.

If you would like to speak to an adviser about any energy related issue please get in touch.

 

Electricity or gas meter tampering

The supply and metering of your electricity and gas is a contract between you and your energy provider. We cannot assist you if you have been caught tampering with your meter even if this means you are left with no supply.

Energy theft – make sure you report it

Energy theft is tampering with a meter or its connections. This means the meter doesn’t accurately record how much gas or electricity is being used.

Stealing energy is a crime and it’s dangerous. Keep yourself and others safe by reporting any concerns you have.

Energy theft can be fatal

Tampering with an electricity meter could lead to a short circuit, wiring overheating or even a fire. Wiring that seems safe can become ‘live’, so there’s a chance of a fatal electric shock.

Tampering with a gas meter could cause a gas leak. As well as headaches and possible loss of consciousness from the fumes, it only takes a spark to cause an explosion.

Tampering with a meter is a crime

Tampering with gas or electricity meters isn’t just dangerous – it’s also illegal. Energy theft can lead to a fine or a prison sentence.

If you suspect energy theft, report it

If you suspect any gas or electricity meter has been tampered with report it immediately by calling 0800 023 2777.

If you suspect a gas leak, leave the property and call 0800 111 999 immediately.

We can help you with a range of other energy issues please call 0300 123 2640 to speak to our specialist team.