Home visits by Hillcrest staff are set to resume on a limited basis

Posted: 6th August 2020

Since the outbreak of Covid-19, we have been continuing to provide as many services as possible and have tried to help and support tenants as best we can. We are continually reviewing and adapting our services in line with Scottish Government guidance.

Until now our housing staff have been unable to visit you in your home and have instead contacted you by phone, email, text or video call. Whilst virtual appointments remain the default option, from Monday 17th August our Housing and Maintenance Officers, and HEAT advisors will be able to carry out limited home visits where no other alternative is possible.

These will be subject to your permission and the usual safety and social distancing rules will apply. Unfortunately it is still not yet possible for us to re-open our offices for visitors but we will notify tenants as soon as we are able to do so.

Further information relating to all of our Housing and Repairs Services, including further help and support for tenants, can be found on our website here.

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