Joy DunlopManaging Director
Joy is responsible for the overall management of Hillcrest Futures. She works with her team to ensure the people we provide care and support to are receiving the best service possible and that we strive to exceed regulator requirements.
Carol ReidArea Manager - Tayside
Carol came to Hillcrest Futures in April 2019 having previously held a number of posts specialising in older people care.
As an area manager she will hold responsibility for home care services across Dundee and Angus. Carol will also hold responsibility for learning disability services in Angus.
Carol’s background is general nursing and qualified 30 years ago as a registered general nurse. Carol had a varied career before working in the care home sector eight years ago. During this time she commissioned a large care home in Fife and was responsible for ensuring continuous development and improvement of that service.
Carol then became an operational support manager providing dedicated and focused support to care homes across the region. She was focused on maintaining and developing consistent high quality care and level of service.
Carol’s specialist area lies within older people care and the area of tissue viability having worked closely with Health Improvement Scotland to ensure that resources have evidence-based reports and best practice improvement guides.
Liz CairnsArea Manager - Tayside
Liz has worked for Hillcrest Futures for over 25 years since July 1990 beginning as a support worker within the Mental Health Outreach team, having first trained as a registered nurse. She is area manager for Tayside 3 and has direct line management for 4 managers covering 8 services across Angus, Dundee and Perth.
Her main responsibilities are to ensure the continuous improvement in practise and development across services, liaising with internal and external partners to ensure the smooth running of contracts and compliance with legislative requirements from Scottish Social Services Council (SSSC), Care Inspectorate and health and safety.
Liz is responsible for line managing the activities team, who provide activities to enhance the life of the service users and also support volunteers through providing opportunities.
Liz is also an internal trainer providing the organisation with MAPA training (Managing Actual and Potential Aggression).
Chris RobbArea Manager - Tayside
Chris has been with Hillcrest Futures since May 2008. She is the area manager for Tayside Area 1 – covering all Hillcrest Futures Homecare services in Tayside, Hillcrest Futures Student Support Services and Dundee North and East learning disability services. Her main responsibilities are: the direct line management of a team of 4 managers who manage a total of 10 services across the Tayside area; supporting continuous improvement in practice and development across services; liaising with external and internal partners to ensure the smooth running of contracts; implementation of new services; and ensuring compliance with legislative requirement from Health and Safety, Care Inspectorate, SSSC, etc.
Chris’ specialist area of expertise is mental health, and is the organisational lead for our organisations outcomes measurement tool (Outcome Star) and is also a certified Outcome Star trainer and supports a group of trainers and training delivery across Hillcrest Futures in Outcome Star.
Chris is based at Hillcrest Futures/Hillcrest Headquarters at 1 Explorer Road, Dundee.
Lesley ElliottArea Manager - Glasgow & Perth
Lesley joined Hillcrest Futures in 2007, starting as a support worker in Bruntsfield House, Edinburgh. She then moved west to Glasgow to manage the transition of The Monteith from a hotel/hostel model to a successful resettlement service for males experiencing homelessness. Before commencing her role as area manager, Lesley was manager for Queen Mary Avenue, supported accommodation for females and Portman Street, emergency accommodation for men experiencing homelessness.
Lesley manages services across Glasgow and Perth covering both accommodation based and outreach services within homelessness, learning disabilities and mental health.
Graeme BrownArea Manager - Edinburgh & Fife
Graeme has worked for over 25 years for Hillcrest Futures, having started as a part-time support worker in the now redeveloped Grassmarket Hostel in Edinburgh.
He manages eight accommodation based services and the Housing First and Outreach services for people experiencing and/or recovering from homelessness in Edinburgh. Graeme also manages three building based and outreach services in Fife, working with people who have a learning disability, mental health difficulties and/or physical disabilities.
Previously, Graeme was Area Manager covering homelessness services in Glasgow and directly managed street based, accommodation based and outreach services to people who were homeless in Edinburgh.
Ingrid HaineyArea Manager - Tayside
Ingrid joined Hillcrest Futures in 2017 when the organisation she worked with merged with Hillcrest. Ingrid has worked in the drug and alcohol field for 20 years and has experience of managing and developing community-based services for adults and young people whose lives are affected by drugs, alcohol, sexual health and blood borne viruses.
Ingrid manages services across Tayside including harm reduction, community recovery, intensive support, young people’s drug and alcohol support and relationships, sexual health and parenting programmes for young people.