Pay Your Rent

Your rent is due on or before the first of each month or at other regular intervals if agreed with your Estates Officer.

There are a number of ways that you can pay your rent:

  1. Direct Debit: Call us for more details on 0300 123 2640.
  2. Cheque: we accept cheques at any of our offices. Please make sure your name, address and tenancy number is on the back of the cheque.
  3. Visa, Visa Debit, MasterCard, Maestro, Electron Cards: payments can be made in person at your local office or by calling 0300 123 2640.
  4. Phone: 0300 123 2640 – 7 am – 10 pm, 7 days a week
  5. enter your payment card number that appears on your rent card.
  6. Download the allpay app: for compatible mobile devices.
  7. Our secure tenant login area: you can pay your rent, report a repair and manage your account 24 hours a day, 7 days a week.
  8. Swipe card: Take your rent card to any location that displays a Post Office, Pay Zone, or PayPoint logo and make a payment.
  9. By Standing Order: The appropriate form can be obtained from your local housing office

Are you struggling to pay your rent?

If you are struggling to pay your rent, have any queries relating to Universal Credit, or find that your bills are too high please get in touch.


Tenant Hardship Loan Fund

The Scottish Government has established a £10m Tenant Hardship Loan Fund as part of support for tenants who are struggling with rent as a result of impacts due to Covid-19.

From January 1st 2021, eligible tenants can use the loan to clear rent arrears up to a maximum of 9 months of agreed rent. Tenants can also borrow up to 3 months of future rent payments as part of the 9 month total.

The loan is intended to provide an additional short-term measure to support tenants with managingtheir rent arrears and help them get back on track. Loan repayments will be deferred for 6 months as standard and repaid over a 5 year period.

Please note that the loan might not be a suitable choice for every tenant, and before applying for the Tenant Hardship Loan Fund, you should seek advice about any financial support you may be eligible for that doesn’t need to be repaid. Before being awarded a loan, you’ll also need to pass a credit and affordability check.

To confirm your level of arrears, the loan fund administrator will contact your landlord to check the amount of rent due, the level of outstanding rent arrears and the dates that the arrears relate to. The loan fund administrator will also ask landlords to sign an agreement not to take action to repossess a property on the grounds of rent arrears. If any action to end a tenancy on these grounds has already been started, this will also need to be withdrawn.

More information is available from the Tenant Hardship Fund website.

Please contact if you have any further questions.