Report Repair - 08000 324 888

In order to keep your home in good condition, we provide a repair service and an emergency out of hours service. We have a dedicated maintenance team who provide this service.

All repairs are carried out by approved contractors. We continuously monitor them to ensure they provide a prompt, high quality and value for money service.

Our categories and response times are:

Category	Timescale	Examples
Emergency	4 hours	Fire/Flood/Gas leak/Break-in
24 Hours	24 hours	Water leaks/Blockages/No hot water/No heating - gas(when only source of heat)
Urgent	3 working days	Roof leaks/Faulty locks/Electrical repairs/Plumbing repairs/Security measures
Standard	7 working days	Internal joinery works/Plasterwork/Building work/Roof repairs
Routine	10 working days	External repairs

By Phone

08000 324 888

Phone the number above during office hours to report a repair. Our operator will ask you a number of questions to assess the urgency and nature of the repair. We will then advise of the target time for completing the repair or give other relevant information.

Outwith office hours - only use this number to report emergency repairs which cannot wait until the next working day. Generally an emergency repair is one that is necessary to prevent serious damage to the building, immediate danger to health, risk to safety, or risk of serious loss or damage e.g. fire, flood, gas leak, break-in.

Online

Click here to report a repair online.