Our aim is to make a contribution to improving the quality of life of people and promoting community well-being.
Group News
Rent Support Email Address Launched
Hillcrest has just launched a rent support email address for tenants.
Any tenant looking for information or advice regarding their rent or help with rent arrears can contact at any time for advice.
All you need to do is email with your name and address and outline your query and your email will be passed to the best person to give you advice. For example it you require a balance a member of the housing team will respond or if you require help with benefits or money issues a member of the money advice team will respond. If you would like to be called back please provide a telephone number and details of when would be best to call.
People often don’t know all the facts about their situation - here are a few myths:
• I cannot get help from Housing Benefit because I am working. This is not true many people who work but are on a low income can still get help. Contact us and we can work out if you qualify.
• I can’t report a repair because I have rent arrears. Everyone is entitled to request a repair whether in rent arrears or not – why not report the repair and get help with your finances from our Money Advice Team.
• If I ignore my situation it will go away. Doing nothing is usually the worst thing to do – you will feel better once you receive help.
• I will get into trouble if I call the office – our staff are here to help you.
• I can’t speak to anyone as I work from 9-5 – we are looking at ways you can discuss your situation with staff out with normal business hours.
This service is accessible 24 hours per day for anyone who requires and help or information regarding their rent:
renthelp@hillcrestha.org.uk